Department: Payments Services Department

Reports To: AVP of Money Movement

Classification: Exempt

About Rogue Credit Union:

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, Idaho and California counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role: The Manager of Money Movement role is responsible for leading the daily operations, performance, and service delivery of the credit union's money movement functions, including, ACH, Item Processing, Wires, digital payments (Zelle, External Transfers), and emerging faster payments solutions in alignment with the enterprise payments strategy. The Manager serves as the operational leader for processing, workflows, and team performance, with direct accountability for production, exception management, and staff development. The Manager partners closely with the AVP of Money Movement to execute strategic initiatives, support system optimization, and operationalize the payments roadmap, while contributing operational insights to improve efficiency, scalability, and member experience. Success in this role is measured by operational efficiency, service quality, risk mitigation, team performance, and the ability to scale and support evolving money movement capabilities.

Essential Functions & Responsibilities:

25% Leads and oversees the daily operations of all money movement functions, including ACH, Item Processing, Wires, and Digital/Faster Payments. Ensures all payment activities are processed accurately, timely, and in compliance with established service levels and regulatory requirements. Oversees end-to-end workflows including transaction processing, exception management, settlement, and balancing of each money movement channels. Monitors transaction volumes, workflows, and staffing to ensure effective throughput and operational continuity. Ensures timely resolution of operational issues and escalations impacting members or internal stakeholders. Maintains operational readiness across all money movement channels, including high-availability and time-sensitive processing environments.

20% Recruits, develops, and leads a high-performing team of money movement professionals to meet operational demands and support future growth. Establishes clear performance expectations, accountability standards, and development plans. Provides ongoing coaching, training, and feedback to build technical expertise and cross-functional knowledge. Fosters a culture of accountability, collaboration, and continuous improvement. Supports succession planning and skill development aligned with evolving payment capabilities.

20% Oversees the execution of operational controls and risk mitigation practices across all money movement channels. Ensures adherence to regulatory requirements including Nacha rules, Regulation E, Regulation CC, BSA/AML, OFAC, and applicable payment network rules. Partners with Risk and Fraud teams to monitor trends, identify vulnerabilities, and implement control improvements. Partners with Assistant Manager of Quality Control to monitor daily and periodic reviews, maintain strong internal controls and minimize operational risk. Acts as lead and SME for internal and external audits, including remediation of findings and ongoing control validation. Oversees exception management processes and ensures appropriate resolution and documentation.

15% Drives continuous improvement of workflows, processes, and system utilization to enhance efficiency, reduce manual effort, and improve service delivery. Identifies process inefficiencies and leads workflow improvements and automation opportunities. Supports system upgrades, enhancements, and integrations by providing operational expertise and leading testing and validation. Monitors system health, file movement, and processing workflows to ensure stability and timely issue resolution and escalates concerns as appropriate. Partners with Payments Services Administrator, IT, and vendors to troubleshoot issues, improve functionality, and enhance member and staff experiences. Recommends and informs leadership decisions on vendor effectiveness and improvement opportunities. Serves as an operational subject matter expert for initiatives impacting payment systems, processes, and platforms, delegating as appropriate. Collaborates cross-functionally with IT, Fraud, Risk, Digital, Delivery, and other Payments teams to ensure aligned execution and member service experiences.

10% Monitors operational metrics to lead performance management and informed decision-making. Tracks volumes, productivity, service levels, and error rates across all payment channels. Analyzes trends and identifies opportunities to improve efficiency, accuracy, and member experience. Provides reporting and insights to leadership to support operational and strategic decisions. Partners with internal partners to develop KPIs, and operational reporting, and performance monitoring aligned with department objectives.

5% Maintains effective working relationships with vendors and internal partners to support operational performance. Coordinates issue resolutions, services updates, and operational changes with vendors. Monitors vendor performance and escalates concerns as appropriate. Provides input to leadership on vendor effectiveness and improvement opportunities. Collaborates cross-functionally with IT, Fraud, Risk, Digital, and Delivery teams to ensure aligned execution.

5% Proactively performs other duties as needed or assigned.

Knowledge & Skills:

Experience: Five to eight years of similar or related experience working at a financial institution or in a payments/card-specific department or industry. AAP (Accredited ACH Professional) and NCP (National Check Professional) certifications highly desired. Must have a high level of familiarity with NACHA rules, Regulation CC, Regulation E, Regulation Z, BSA and OFAC, and other related regulations. Experience working with Catalyst Corporate Federal Credit Union, the Federal Reserve, The Clearing House, Fiserv DNA, Fiserv EFT, Fiserv Compass, NCR Voyix Digital Insight, Quavo, or Monarch a plus.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves significant personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must possess a blend of technical, business, and people skills. Requires sufficient technical and functional expertise to perform assigned duties. Solid problem-solving, team and time management skills are essential. Excellent verbal and written communication skills capable of reaching technical and non-technical audiences of various levels in the organization are essential. Able to provide high levels of service and quality performance consistently. Be resourceful and proactive in researching information, sharing ideas and collaborating with others. Must be highly productive, with the ability to automate systems and technologies to maximize efficiency and up-time. Committed to being self-motivated and able to prioritize work and reconcile competing schedules of projects and individuals.

Physical Requirements: Some lifting required (up to 30 pounds), continuous sitting, occasional standing, and occasional walking. Finger dexterity while using a computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment: This job is an exempt position that requires flexibility in scheduling tasks and projects. The employee must independently monitor hours and judge the time needed to be spent on applicable duties. Employee must be capable of adjusting to unpredictable schedules proactively. As a direct representative of the credit union, the employee must conduct and present themselves courteously and professionally. Exposed to potentially hazardous conditions, e.g., robbery. Travel to all credit union regions may be required.

Disclaimer:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.